📋 Information We Collect

When you use our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment-related information required to process your order
• IP address
• Device, browser, and website usage information
• Any information you voluntarily provide through contact forms, customer support requests, reviews, or account registration

⚙️ How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products to your shipping address
• Process payments securely
• Provide customer support
• Respond to your inquiries
• Improve our products, services, and website experience
• Personalize your shopping experience
• Send order confirmations and shipping updates
• Send promotional emails, SMS messages, WhatsApp updates, and special offers if permitted by applicable law
• Prevent fraud and maintain the security of our website
• Comply with legal obligations

💳 Payment Information

Payments made on our website are processed through trusted third-party payment providers, including Razorpay. We do not store your complete debit card, credit card, or banking details on our servers. Payment information is handled securely by the payment gateway in accordance with its security standards and privacy practices.

🍪 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Analyze website traffic
• Understand how visitors use our website
• Improve website performance
• Deliver relevant advertisements and promotional content

We may also use services such as Google Analytics, Google Ads, and Meta Pixel to understand visitor behavior and improve our marketing efforts.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

📣 Marketing Communications

With your consent where required, we may send promotional emails, SMS messages, WhatsApp notifications, and updates about new products, offers, discounts, and other marketing communications.

You may unsubscribe or opt out of promotional communications at any time by following the unsubscribe instructions or by contacting us.

🤝 Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

Your information may be shared only when necessary with trusted service providers, including:

• Payment service providers for processing transactions
• Shipping and delivery partners for fulfilling orders
• Website hosting and technical service providers
• Government authorities or law enforcement agencies when required by law

These parties receive only the information necessary to perform their services.

🛡️ Data Security

We take reasonable administrative, technical, and security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Although we work hard to safeguard your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

👶 Children’s Privacy

Cozycocoon offers products intended for infants and children. However, our website is intended for use by parents, guardians, and adults making purchases on behalf of children.

We do not knowingly collect personal information directly from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

✨ Your Rights

You may contact us at any time to:

• Request access to your personal information
• Update or correct your information
• Request deletion of your information, subject to legal obligations
• Opt out of promotional communications

We will respond to reasonable requests in accordance with applicable laws.

📞 Questions or Feedback?

We may update this Privacy Policy from time to time. If you have any questions or would like to exercise your rights, please reach out to us:

Contact Support